Troubleshooting
When something is not working as expected, start here. This section covers the most common issues DPC Pro users encounter, organized by area. Each page includes symptoms, likely causes, and step-by-step fixes. If you cannot find your answer, our support team is ready to help.
Start here: Common Issues
In This Section
Section titled “In This Section”| Page | What It Covers |
|---|---|
| Common Issues | A quick-reference list of the most frequently reported problems and their solutions |
| Payment Problems | Failed charges, missing payments, incorrect amounts, and billing discrepancies |
| Scheduling Issues | Visits not appearing, availability conflicts, and booking errors |
| Login Problems | Cannot sign in, password resets, locked accounts, and SSO issues |
| Calendar Sync | Google Calendar or Outlook sync not working, duplicate events, or missing updates |
| Getting Help | How to contact support, what to include in a support request, and expected response times |
Related Pages
Section titled “Related Pages”- Account & Login: Manage your credentials and account settings
- How Scheduling Works: Understanding the scheduling system
- Payment Processing: How billing and payments work in DPC Pro
Need Help?
Section titled “Need Help?”If you cannot find a solution in these pages, contact our support team at [email protected]. Include your practice name, a description of the issue, and any error messages you see. This helps us resolve things faster.