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DPC Pro Docs

Mobile Access

DPC Pro works in your mobile browser. Check your schedule, respond to messages, and review patient records from your phone or tablet.

DPC Pro is a web application that adapts to different screen sizes. When you access it from a phone or tablet, the interface adjusts to fit the smaller display. There is no separate app to install. You use the same URL and login credentials as on your desktop.

This page covers what works well on mobile, what is optimized for larger screens, and security considerations for mobile access.

Getting Started on Mobile

Section titled “Getting Started on Mobile”

Access DPC Pro

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  1. Open your mobile browser (Safari on iOS, Chrome on Android, or any modern browser).
  2. Navigate to app.dpcpro.com.
  3. Log in with your email and password, or use SSO if your practice has it configured.
Section titled “Navigation on Mobile”

On smaller screens, the sidebar navigation collapses into a menu that you can open and close. Tap the menu icon to access:

  • Dashboard
  • Patients
  • Schedule
  • Messages
  • Clinical Notes
  • Settings

What Works Well on Mobile

Section titled “What Works Well on Mobile”

Checking Your Schedule

Section titled “Checking Your Schedule”

The schedule list view works well on mobile. You can:

  • View today’s visits with patient names, visit types, and times
  • Filter by provider
  • Select a visit to view details and update status
  • Check in patients and mark visits as completed

Reading and Responding to Messages

Section titled “Reading and Responding to Messages”

The messaging inbox is fully functional on mobile:

  • View unread conversations
  • Read full message threads
  • Type and send replies
  • Review and send AI-drafted replies (if enabled)
  • Star and archive conversations

Reviewing Patient Records

Section titled “Reviewing Patient Records”

You can access patient records on mobile to:

  • View demographics and contact information
  • Check medical history (allergies, conditions, medications)
  • See membership status
  • Navigate to clinical notes

Viewing the Dashboard

Section titled “Viewing the Dashboard”

The dashboard adapts to mobile with stat cards stacking vertically. You can review:

  • Today’s patient count and check-in status
  • Unread message count
  • Recent activity

Features Optimized for Larger Screens

Section titled “Features Optimized for Larger Screens”

Some features are designed for the desktop experience and may be less comfortable on a small phone screen:

Writing Clinical Notes

Section titled “Writing Clinical Notes”

The note editor uses a three-panel layout (patient context, SOAP editor, visit context). On mobile:

  • The left and right sidebars are accessible through menu buttons rather than displayed simultaneously.
  • The SOAP editor fills the screen width.
  • Typing long clinical notes on a phone keyboard is slower than on a desktop.

Calendar View

Section titled “Calendar View”

The visual calendar grid (FullCalendar) displays better on larger screens. On mobile, the schedule list view is the more practical option for reviewing your day.

Reports and Analytics

Section titled “Reports and Analytics”

Reports with wide tables and charts are easier to read on a desktop monitor. You can access them on mobile, but scrolling horizontally may be necessary.

Security Considerations

Section titled “Security Considerations”

Protect Your Device

Section titled “Protect Your Device”

When accessing patient data on a mobile device:

  • Use a strong passcode, Face ID, or fingerprint lock on your device.
  • Enable auto-lock so the screen locks after a short period of inactivity.
  • Keep your device’s operating system and browser up to date.
  • Do not access DPC Pro on shared or public devices.

Network Security

Section titled “Network Security”
  • Use your practice’s Wi-Fi or your personal cellular data connection.
  • Avoid using public Wi-Fi networks (coffee shops, airports) when accessing patient records.
  • If you must use a public network, connect through a VPN.

Session Management

Section titled “Session Management”
  • DPC Pro sessions expire after a period of inactivity. You will be prompted to log in again.
  • Log out manually when you are done, especially on a shared device.
  • If your device is lost or stolen, contact your practice manager to deactivate your session.

Troubleshooting Mobile Access

Section titled “Troubleshooting Mobile Access”

Page Does Not Load

Section titled “Page Does Not Load”
  • Verify you have a stable internet connection (Wi-Fi or cellular).
  • Clear your browser cache and try again.
  • Ensure you are using a supported browser (Safari, Chrome, Firefox, Edge).

Login Issues

Section titled “Login Issues”
  • Confirm you are using the correct email and password.
  • If your practice uses SSO, select Log in with SSO and follow the identity provider prompts.
  • If you are locked out, contact your practice manager to verify your account is active.

Display Issues

Section titled “Display Issues”
  • Rotate your device to landscape for wider content (reports, tables).
  • If text is too small, use your browser’s zoom feature or your device’s accessibility settings.
Section titled “Related Pages”

Need Help?

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If you run into issues accessing DPC Pro on mobile, reach out to the DPC Pro support team at [email protected] or visit the troubleshooting guide.