Common Questions
Answers to the questions physicians, practice managers, and staff ask most often about DPC Pro.
What is DPC Pro?
Section titled “What is DPC Pro?”DPC Pro is a practice management platform built specifically for Direct Primary Care (DPC) physicians. It combines membership billing, patient records, scheduling, secure messaging, and an AI practice assistant into a single platform. DPC Pro replaces the patchwork of tools most DPC practices cobble together, with everything designed around the membership-based model that defines Direct Primary Care.
Is DPC Pro HIPAA compliant?
Section titled “Is DPC Pro HIPAA compliant?”Yes. DPC Pro is built with HIPAA compliance as a foundational requirement. All data is encrypted at rest and in transit, access is controlled through role-based permissions, every action is recorded in an audit log, and AI-generated content goes through human review before reaching patients. DPC Pro provides the technical and administrative safeguards your practice needs; your practice is responsible for configuring and using those controls in accordance with your own compliance policies.
Learn more about HIPAA compliance →
How much does DPC Pro cost?
Section titled “How much does DPC Pro cost?”DPC Pro pricing is based on the size of your practice. Visit dpcpro.com/pricing for current plans and pricing details. There are no long-term contracts, and you can upgrade or downgrade at any time.
Does DPC Pro have a patient portal?
Section titled “Does DPC Pro have a patient portal?”DPC Pro does not include a traditional patient portal. Instead, patients interact with your practice through secure messaging, self-scheduling, and email or SMS notifications. This approach reduces friction for both patients and staff — patients get direct access to their care team without another login to manage.
Can DPC Pro handle family memberships?
Section titled “Can DPC Pro handle family memberships?”Yes. DPC Pro supports individual memberships, family memberships, and employer group plans. Family memberships link multiple patients to a single account holder who manages billing. Each family member has their own patient record, visit history, and communication preferences while sharing one payment method and billing cycle.
Learn more about family memberships →
Does DPC Pro integrate with my EHR?
Section titled “Does DPC Pro integrate with my EHR?”DPC Pro includes lightweight clinical documentation tools (visit notes, problem lists, medication records, patient timeline) designed for the focused workflow of DPC practices. It is not a full EHR and does not currently integrate with external EHR systems. Many DPC practices find that DPC Pro’s built-in clinical records are all they need, especially when combined with the messaging and scheduling tools.
Learn more about clinical records →
What payment processors does DPC Pro support?
Section titled “What payment processors does DPC Pro support?”DPC Pro uses Stripe for all payment processing. Stripe handles credit cards, debit cards, and ACH bank transfers. You connect your Stripe account during initial setup, and DPC Pro manages recurring membership charges, one-time add-on billing, receipts, and automated failed payment recovery through Stripe’s infrastructure.
Learn more about payment processing →
Can patients schedule their own visits?
Section titled “Can patients schedule their own visits?”Yes. DPC Pro includes patient self-scheduling that lets patients book visits based on your availability rules. You define which visit types are available for self-scheduling, set provider availability windows, and control how far in advance patients can book. Patients receive a link or can access scheduling through their notifications.
Learn more about self-scheduling →
Does DPC Pro support multiple locations?
Section titled “Does DPC Pro support multiple locations?”Yes. DPC Pro supports multiple practice locations within a single account. Each location can have its own providers, schedules, and settings while sharing a unified patient roster and billing system. Reports can be filtered by location.
Learn more about multiple locations →
How does the AI assistant work?
Section titled “How does the AI assistant work?”DPC Pro’s AI practice assistant drafts message replies, generates daily practice summaries, and helps recover failed payments. Every AI action is transparent — you can see what it did, why it did it, and approve or override any suggestion before it reaches a patient. The AI never sends anything on its own. A full audit trail records every AI-generated action.
Learn more about the AI assistant →
Can I import patients from another system?
Section titled “Can I import patients from another system?”Yes. DPC Pro supports importing patient records from CSV files during onboarding. You can map your existing data fields to DPC Pro’s patient record format and review the import before it goes live. For practices migrating from another platform, the import process handles demographics, contact information, and membership assignments.
Learn more about getting started →
Is there a mobile app?
Section titled “Is there a mobile app?”DPC Pro is a web application optimized for both desktop and mobile browsers. There is no separate native app to download or update. You can access DPC Pro from any device with a modern browser, and the interface adapts to your screen size. Many clinicians bookmark DPC Pro on their phone’s home screen for quick access during the day.
Learn more about mobile access →
Related Pages
Section titled “Related Pages”- Getting Started: Set up your practice from scratch
- Troubleshooting: Solutions for common technical issues
- Glossary: Definitions of key terms used throughout DPC Pro
Need Help?
Section titled “Need Help?”If your question isn’t answered here, check Troubleshooting or reach out to our support team at [email protected].