Your Account and Login

Your DPC Pro account is your personal access point to the platform. Keep your login credentials secure and your profile information current.

Every team member in your practice has their own DPC Pro account with a unique email address and password. Your account determines what you can access based on your assigned role. This page covers how to log in, update your profile, change your password, and manage your sessions.

Account security is the first line of defense for protecting patient data. Use a strong, unique password and enable multi-factor authentication when available.

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Log In to DPC Pro

DPC Pro uses email-based authentication. You do not have a username. Your email address is your login credential.

Standard login

1. Open your practice’s DPC Pro URL in your browser.
2. Enter your email address in the Email field.
3. Enter your password.
4. Select Log In.
5. After a successful login, you are redirected to your Dashboard.

If your practice has Single Sign-On (SSO) configured, select Log in with SSO instead and follow the prompts from your identity provider. See Single Sign-On for details.

First-time login

New accounts are created by your practice manager or through an invitation link. Check your email for a welcome message with instructions to set your initial password. For a guided walkthrough of your first session, see Your First 15 Minutes in DPC Pro.

Multi-factor authentication (MFA)

DPC Pro supports multi-factor authentication for additional account security. When MFA is enabled, you are prompted for a second verification step after entering your password.

Supported MFA methods:

• SMS: a one-time code is sent to your registered phone number
• Authenticator app: use an app like Google Authenticator or Authy to generate a time-based code
• Hardware key: use a physical security key (such as a YubiKey)

Enable MFA for extra protection

Enabling multi-factor authentication significantly reduces the risk of unauthorized access, especially for accounts with access to patient records. Ask your practice manager about your organization’s MFA policy.

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Update Your Profile

Your profile contains the display name and contact details that other team members see within DPC Pro.

1. Select your name or avatar in the top-right corner of the screen.

2. Select Profile.

3. Update any of the following:

   • Display name: how your name appears to other team members
   • Email address: your login credential and the address where DPC Pro sends notifications
   • Phone number: used for SMS-based MFA and optional notifications
   • Time zone: controls how dates and times are displayed throughout the application

4. Select Save.

Time zone detection

DPC Pro automatically detects your time zone from your browser on first login. If the detected time zone is incorrect, you can override it from your profile. Clearing the time zone setting reverts to your organization’s default.

Changing your email address

Your email address is your login credential. If you change it, you must use the new address to log in going forward. Contact your practice manager if you need to update the email address associated with your account.

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Change Your Password

You can change your password at any time while logged in.

1. Select your name or avatar in the top-right corner.
2. Select Profile.
3. Select Change Password.
4. Enter your current password.
5. Enter your new password.
6. Confirm the new password by entering it a second time.
7. Select Change Password.

After a successful password change, you remain logged in to your current session. Other active sessions are not affected.

Password best practices

Use a password that is at least 12 characters long and unique to DPC Pro. Consider using a password manager to generate and store strong passwords.

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Session Management

When you log in to DPC Pro, the system creates a session that keeps you authenticated as you navigate the application.

• Session tracking: DPC Pro records the date, time, and IP address of each login for security monitoring.
• Automatic timeout: Sessions expire after a period of inactivity. You are redirected to the login page when this happens.
• Manual logout: To end your session, select your name in the top-right corner and choose Log Out. You are asked to confirm before your session is terminated.

Shared workstations

If you use a shared computer in your practice, always log out when you step away. Leaving a session open on a shared device is a security risk and may violate your practice’s HIPAA policies.

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Account Recovery

If you forget your password or are locked out of your account, DPC Pro provides a self-service recovery flow.

Forgot your password

1. On the login page, select Forgot Password.
2. Enter the email address associated with your account.
3. Select Send Reset Link.
4. Check your email inbox for a password reset message.
5. Select the link in the email to open the password reset page.
6. Enter and confirm your new password.
7. Select Reset Password.

After resetting your password, you are redirected to the login page where you can log in with your new credentials.

Reset link expiration

Password reset links expire after a limited time for security. If your link has expired, return to the login page and request a new one.

Account disabled or locked

If your account has been deactivated by a practice manager, the password reset flow will not restore access. Contact your practice manager to have your account re-enabled.

If you believe your account has been compromised, notify your practice manager immediately and reset your password as soon as access is restored.

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Related Pages

• Single Sign-On
• Role-Based Access Control
• HIPAA Compliance and Data Protection
• Audit Logging
• Data Ownership and Portability

Need Help?

If you are having trouble logging in, visit the login troubleshooting guide or reach out to the DPC Pro support team at [email protected].